What is your return policy?

Our return policy lasts 30 days from the date of purchase.

How can I contact customer service?

You can reach our customer service at 1-800-123-4567.

Why was my prescription sent to Summit Pharmacy?

We are privileged to offer our pharmacy services to you. However, we recognized that you have a wide range of choices and have every right to choose a different pharmacy to fill your prescriptions.
If you wish to transfer your prescription to another pharmacy, we promise to facilitate the transfer with no questions asked.
However, we strive to positively change your perception of traditional pharmacy practice and we are grateful for the opportunity to service your prescription needs.
We are an independent retail pharmacy that strives towards getting you the best prices, increased medication access, and exceptional customer service.

What is NimbleRx and why are they sending me notifications?

We utilize a pharmacy solution technology company called NimbleRx. NimbleRx is a HIPAA compliant patient app that makes it easy to get your prescriptions in your hands, on schedule.
If you do not wish to use the NimbleRx app, simply call us and we will help you place your order. Our team will answer any additional questions then confirm your payment and delivery information to place your order through NimbleRx on your behalf to ensure your information is protected.

I received a text informing me that my order is ready, what does this mean?

As soon as our team has ensured the best possible copay for your prescription, you will receive a text link from NimbleRx letting you know that your order is ready for checkout.
The next step is to utilize one of two ways to complete your checkout:
1. Follow the steps included in the text link through the NimbleRx app
2. Call us and we will be happy to help you complete your checkout process

Does Summit Pharmacy accept my insurance? What if I don’t have insurance?

Our team is determined to find you the best possible copay for your prescription. We will compare your copay through insurance with our competitive cash pricing and apply any additional promotions available based on your eligibility before we notify you that your order is ready for checkout.
If we cannot find your insurance through pharmacy software program we will send you a text link through NimbleRx to request your insurance information. If you do not wish to utilize the link through NimbleRx, simply call us and we will confirm your information over the phone.

I placed my order but I haven’t received my delivery yet. Where is my package?

You should receive delivery tracking information with every order. We are located in Centennial, CO and we quote an average estimated delivery of 1-3 business days depending on your location. However, due to limitations with our couriers, delivery times can exceed our quoted 1-3 business days for distant delivery locations. We advise you to follow the tracking information linked to your order and call us if you are experiencing a pattern of delays. We encourage your feedback on your delivery experience and will do the best we can to improve your experience.

How do I refill my prescription? Does Summit Pharmacy automatically send me refills?

We do not automatically send any prescription refills to you without your authorization and confirmation of payment and address.
There are 3 ways to submit a refill request:
1. Complete the refill request submission form on our website
2. Request a refill through the NimbleRx app
3. Call the pharmacy to request a refill over the phone

My prescription is too expensive, what are my options?

Our team is happy to provide you with transparency regarding the billing process and cost breakdown of your prescription. If the medication is still not cost effective, we will work with your provider to look for appropriate coverage options and alternative medication therapies.

Can Summit Pharmacy compound medications? Can I pick up my compounded medication?

Summit Pharmacy is not a compounding pharmacy. However, we utilize a compounding pharmacy that provides prescription compounding services and fulfillment. When your prescriber sends your compounded prescription to our pharmacy, our team will coordinate your prescription to the compounding fulfillment center and you will receive text instructions regarding how to place your order.

Do I have to sign for my order?

To ensure compliance standards, you may receive a text message after your order has been placed to request your signature to acknowledge the details of your order. The timing of your signature does not affect the delivery of your order.
A signature is not required upon delivery of your order. If you need to request a signature upon delivery, please call us before you place your order.

I received a text from NimbleRx reminding me to refill my prescription. Am I required to respond to these texts?

You are not required to refill your prescription. If you are not ready to refill your prescription, you can either ignore the text or select a future refill request date through the NimbleRx app.
If you are receiving excessive, unnecessary or unwanted notifications from NimbleRx, you can change your communication preferences through the NimbleRx app or by calling us and we can request the changes on your behalf.

Can you ship my medication out of state?

We can only send prescriptions within Colorado by law, as it’s the only state we’re licensed in.

Can I use a discount card like GoodRx with Summit Pharmacy?

Summit Pharmacy has our own discounted cash prices that are better than online websites in most instances.

Tell us about your experience, we’re always looking to improve!